BOOKING POLICES

Drop-In Services

  • Drop-in services require payment at the time of booking and can be booked up to 1 month in advance (excluding the "Winter Holiday Period"). Requests made earlier are welcome but may not be confirmed until 1 month before the service date.

Winter Holiday Period (Dec 18, 2026 - Jan 4, 2027):

  • NO WEEKLY RECURRING SERVICES are scheduled during this period.
  • Select drop-in services may be available by request and must be booked by November 12, 2026.
  • Requests received after this date may be accepted, subject to availability and may incur a $10 late booking fee.

Monthly Pass Services

  • Monthly passes are required to reserve recurring weekly service spots on specific days.
    • Passholders may request to change the days and times of their recurring services, and accommodations will be made where possible.
  • Passholders may also book additional drop-in services at a discounted rate.

New Clients:

  • Payment for monthly passes is required at the time of purchase to secure a recurring spot 

Existing Passholders:

  • To maintain a guaranteed recurring spot, existing pass holders are automatically billed on the first Monday of each month (or the next business day) for the subsequent month’s pass, with payment due two Mondays after the billing date.
  • For example, April 2026 passes are billed on Monday, March 2 and due on Monday, March 16.