General Policy
- Monthly passes are non-refundable and non-transferable, unless approved by the Service Provider.
Cancellations
Holds
We can hold your spot so you don’t lose your place in our schedule—regardless of the reason.
-
A hold credit is issued and pro-rated based on the notice provided
-
A portion of the missed walk value is applied to future services, while the remaining portion is retained as a holding fee to reserve your spot
-
Spots may be held for up to 4 weeks total per calendar year, regardless of reason
-
Holds must be scheduled in minimum one-week blocks
How Hold Credits Work
Credits are issued based on the amount of notice provided:
-
28+ days’ notice: 60% pro-rated credit
-
21 days’ notice: 50% pro-rated credit
-
14 days’ notice: 30% pro-rated credit
-
7 days’ notice: 15% pro-rated credit
Example
If you’re away for two weeks and provide 21 days’ notice, you’ll receive a 50% pro-rated credit for the missed walks. This credit can be applied toward future walks or other services, while the remaining portion is retained as a holding fee to keep your recurring spot reserved.
Our goal is to balance flexibility for our members while maintaining a consistent, reliable schedule and stability within our packs
Create Your Own Website With Webador